Frequently Asked Questions

We’re manufacturer-certified, safety-compliant, and committed to ensuring every house is done to manufacturer specifications. While there are plenty of other honest roofers out there, very few have the experience, education, and know-how that our team does. Best of all, our customers have a direct line to the owner, ensuring we’re always accessible for your questions and concerns.

Yes, we can. While we aren’t technically a 24-hour service provider, you can call anytime. If your roof needs urgent repair, we’ll ensure you have a technician on-site within 1 hour in most cases.

The amount of time it takes to complete your repair depends on several factors, including the extent of the damage and the type of roof you have. When we provide your complimentary estimate, we can give you an estimate of the timeframe it will take to complete the repairs.

The amount of time it takes to complete a roof replacement depends on a variety of factors, including the material of your current roof, how difficult it is to remove, the availability of materials, and the material chosen for your new roof. We’ll happily provide you with an approximate time frame when providing your estimate.

While you should always keep an eye on your roof, especially after storms, it’s safe to say that for the first 15 years of its life, you’ll likely only need to conduct a thorough check every five years. After that, it’s best to do yearly inspections. That said, most homes require gutter cleaning a couple of times per year, so you might as well check your roof while you’re up there!

Ensure your roof is free of debris and heavy snow. If it’s been subjected to severe wind, hail, or other potentially damaging conditions, schedule an inspection to ensure any damage is assessed and repaired as quickly as possible.

Roof maintenance appointments can be scheduled any time the weather is safe and your shingles are visible to ensure that any damage resulting from extreme weather is addressed with urgency.

We can assist you with any type of roofing, including asphalt shingles, metal shingles, rubber shingles, and low-slope or flat roofing.

Ideally, your roof should be inspected for damage twice per year when you clean your eavestroughs. Additional inspections should be scheduled after major storms or other potentially damage-causing events.

Our inspections are thorough and can detect a number of minor or major problems, including leaks, missing shingles, structural damage, mold, water stains, and interior damage within your attic.

We can provide roof inspection services for all types of roofing systems, including asphalt shingles, metal roofs, rubber roofs, and flat roofs.

Before our team arrives, please ensure the area around the perimeter of your home is accessible, as well as the access hatch to your attic.

There are several signs that could indicate a leaky roof. That includes water spots on your ceiling or walls, missing or cracked shingles, missing or damaged flashing, and wet roof decking, which can be seen through the attic.

Attic rain occurs when moist air accumulates in your attic space underneath the roof’s sheathing. This moisture freezes in cold temperatures and melts when the winter gets warmer, potentially causing damage to your roof, ceiling, and drywall.

Ensure your ventilation fans in the bathroom and kitchen are turned on during showers or cooking, and continue to leave them running for 20-30  minutes after you’re done. It can also help to avoid using a humidifier indoors during the winter months. In many cases, the home isn’t ventilated correctly within the attic space and this will cause excess frost build-up, or the attic vapour barrier may require repair.

Some signs that you may have attic rain include yellow or brown staining on your attic ceiling and walls, damp insulation inside your attic, and unpleasant odors coming from the attic.

Ideally,  you should have your gutters professionally cleaned twice a year: once in the spring and once in the fall. Gutters may require additional cleaning after storms or whenever buildup occurs.

Gutters catch the rain and expel the water away from your foundation.

No, we’re happy to complete your scheduled gutter cleaning appointment while you’re not at home. We’ll follow up to let you know when your service has been completed and advise you of any additional recommendations, if applicable.

If you see any cracks, lifting, or other obvious signs of damage on your siding, including rust or mold, it’s important to have a siding professional provide you with a detailed inspection.

There’s not much to do aside from the occasional power wash and keeping an eye out for anything that looks out of place. Wood siding may require occasional refinishing or painting.

Soffits sit beneath the rafters of your roof. This is the air intake system that brings cool, dry air into the attic space, feeding the upper exhaust vents to ensure you have balanced circulation.

The fascia is a part of the framing. It’s a long board that runs along the lower edge of your roof to support the bottom row of shingles or tiles and keeps all the trusses together. It supports your gutters and is an important part of your roof’s structural integrity.

Usually no longer than a day , but this depends on several factors, including the complexity of the project, the material your roof is made from, and weather conditions. Once we know more about your project we’ll provide you with an estimated schedule.

If you notice moisture coming from your skylight, it’s important to have it inspected urgently. This could be indicative of improper installation or damage.

Common signs that your chimney requires repairs include crumbling mortar, loose bricks and stones, water leaks or stains, or a leaning chimney structure. Additionally, visible cracks to your chimney crown or cap are a clear sign that you need chimney repairs. If it doesn’t look good, then it probably isn’t!

Keeping your chimney clean and in good repair is the best way to prevent costly repairs. It’s best to schedule a chimney cleaning and inspection yearly.